How It Works
Simple, fast, legally robust — from claim to demand letter in minutes.
Choose Your Plan
Select the level of support that fits your situation. Free Starter for a statutory audit and letter template, Assisted Service for full document analysis and custom letters, or Adjudication Pack if you are ready to escalate.
Submit Your Documents
Fill in details about yourself, your contractor, and the amounts withheld. Then upload whatever evidence you have.
Upload whatever evidence you have — we accept everything:
- CIS payslips (PDF)
- Application spreadsheets (Excel/XLSX)
- Bank statements (PDF, Excel or CSV — including Monzo, Starling and other app-based bank exports)
- Screenshots from your phone — SM Pro, WhatsApp confirmations, site instruction lists, photos of completed work
- Any other supporting documents (PDF, PNG, JPG, CSV, Excel)
No special software needed. If you can see it on your phone or computer, you can upload it.
Your Letters Are Generated
Our system analyses your claim and generates your documents. All plans include a formal demand letter. Assisted and Adjudication Pack plans also include a suspension notice (s.112) and a Subject Access Request (SAR) letter compelling the contractor to disclose all records they hold about you.
Demand letter (all plans) — references s.110A, s.111, s.112, and s.108 of the HGCRA 1996. Sent to your inbox as a PDF.
Suspension notice (Assisted & Adjudication Pack only) — a formal Notice of Intention to Suspend Performance under s.112. Hold it in reserve — serve it only if the contractor fails to pay within 7 days.
SAR letter (Assisted & Adjudication Pack only) — a formal UK GDPR request forcing the contractor to produce payment records, deduction schedules, and internal correspondence within 30 days. A powerful evidence-gathering tool before any dispute escalates.
Send the Letters
Send the demand letter by email (keep the read receipt) and by recorded post. Send the SAR letter at the same time if included. Hold the suspension notice — it is ready to send the moment the 7-day deadline passes.
If Unpaid — Serve the Suspension Notice
If the contractor has not paid within 7 days, serve the suspension notice under s.112. Insert the date, send it by email and recorded post, and suspend works 7 days later. This is not a breach of contract.
If Still Unpaid — Adjudicate
If suspension does not prompt payment, serve a Notice of Adjudication under s.108 to formally refer the dispute. A decision is made within 28 days — or as few as 14 days via summary adjudication for straightforward payment claims.